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Ticketing Policy

Ticketing Policy

CARBON 2014 TICKETING POLICY

1. BOOKING INFORMATION

a. Patrons can purchase tickets for CARBON and CARBON side events at anytime online at www.acclaimmag.com/shop/

b. All purchases must be paid in advance. Web bookings require payment via PayPal. There will be a limited number of tickets available at the door.

c. Group bookings made by organizations can be invoiced upon request.

d. All seats at CARBON are General Admission.

e. All prices quoted are inclusive of GST and ticketing fees where applicable.

f.  A ticket is sent via email to all patrons after booking, and it is the patron’s responsibility to check the email and notify CARBON immediately of any errors. It is strongly advised patrons provide an email address for this purpose.

2. TICKET COLLECTION

a. No psychical tickets will be mailed or given to patrons prior to the CARBON event, only emailed.

b. Photographic identification must be provided for all CARBON side events.

c. Uncollected tickets will not be re-sold.

d. Latecomers will be subject to entry as specified by the event organisers.

3. REFUNDS

a. CARBON offers no refunds on tickets sold except for in the following circumstances

i. Where the event is re-scheduled/cancelled and no viable exchange option is available to the patron.

ii. Where a booking has been made through an error on CARBON’S behalf and the ticketholder has notified us prior to the ticketed event.

iii. Where a key speaker has withdrawn and a ticketholder has lodged a formal refund request no later than 24 hours prior to ticketed event.

b. Refunds will not be provided for patrons who are no longer able to or choose not to attend a ticketed event, or who have been asked to leave the venue with just cause.

c. All requests for refunds must be presented to the CARBON Event Manager prior to the ticketed event.

4. ENTITLEMENTS
Purchase of a one or two-day pass to the CARBON event includes complimentary priority access to all official CARBON Side Events including the Official Launch Party – subject to:

i. Venue Capacity

ii. Venue age restrictions

b. A complimentary gift bag containing event mementos and product from our sponsors will be provided to all ticket holders upon arrival at the ticketed event.

5. PRIVACY AND PATRON DETAILS
a. Phone numbers are used for contact in the case of event cancellation or other necessary contact regarding a specific booking.

6. FINAL DISCLAIMER
a. Every effort is made to ensure that dates, times, prices and other information are correct at time of printing. All dates, prices and programs are subject to change, amendment, cancellation or postponement without notice. For up-to-date information, please check our website www.weareallcarbon.com

Upon being made aware of a change in an event’s details, CARBON will make every attempt to notify all patrons that have already booked for the event as soon as possible.